Key Takeaways: Microsoft’s Employee Engagement Summit 2018

The recent Employee Engagement Summit, hosted by Microsoft had a galvanizing moment for me, an old school social collaborator with links back to the early days of Yammer, Jive, and Newsgator. That moment came in the opening frames as host Andrew Anton, of Microsoft, laid out the key themes:

  • Leadership and Clarity of Purpose
  • Open Communication and Teamwork
  • Sustained Engagement through Empowerment

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It all sounded so familiar…so right. As I listened, the themes of working out loud, transparency and trust began to coalesce. Yes, I had heard it before and that isn’t a bad thing. The messages I was hearing today reminded me of Responsive.org, a group of forward thinkers who created a manifesto that said, in essence, there has to be a better way of working, and here it is.

What was so galvanizing for me was that so many organizations are figuring it out and some of the companies represented this day, were using an old reliable friend (Yammer) and the new kid (Microsoft Teams). And they are nailing it. I will discuss three examples in this article.

I have to tie up a loose end first. There are strong Yammer (and Microsoft) genes in the founders of Responsive.org: Adam Pisoni and Matthew Partovi to name two. The cool thing, the thing that makes me smile, is that they were right and now we are seeing it mainstream. Forgive me for glazing over a decade or more of enterprise social network (ESN) history (I am leaving out a long list of amazing and relevant thinkers) but these are exciting times to be a believer in ESN and organizational change at scale. Not saying perfect, but exciting to see the progress we are making in this space.

KFC’s Colonel was real and you should be too

People aren’t going to trust a brand just because you say they should. According to Jonathan D’Souza, People Capability Director at KFC South Pacific, people want real stories from real people. They took an “inside out” approach to getting brand trust. When employees are authentic about themselves and what the brand promises, then you’ve got something.

As KFC in Australia worked to discover what it meant to be engaged, they found employees wanted these two things above all else:

  • To have a voice
  • To feel connected

D’Souza and team saw that Yammer could help them do that. They also saw the need for team members to engage with each other and to not count on the head office to always drive it. D’Souza’s message: trust your people. A data point, they have had to take down only .03% of posts from their Yammer network.

He gave two examples of engagement within their network. Feeling connected comes from being recognized, like when you’re recognized on Yammer by the CEO, Nikki Lawson (by the way, she is a top ten contributor on their network). Having a voice means being able to ask the Chief People Officer, Rob Phipps, questions via their #ASKROB campaign – and get answers back.

All good stuff, but the compelling part of  his talk came when he tied engagement to business outcomes. He gave the following example. Safety is a topic that is very important to all organizations and a serious one. To get team members to engage in safety awareness, KFC Australia took a somewhat comedic approach with good results. They created a corporately funny video of safety do’s and don’ts. Result: after the video was released organization wide, they saw a 28% increase in safety incident reporting.

Microsoft Teams coming of age

Having just passed its one year birthday, Teams is making significant headway in organizations of all sizes. Accenture, the mega-firm of consultants, is using Teams in a variety of ways. Jason Warnke described its use as a “digital cockpit.” I see where he’s coming from but not my favorite Teams descriptor. Makes it feel like we’re all flying our own plane. Teams is about what we can do together.

Farren Roper then took the audience through one of their Teams use cases, recruiting on campus. He briefly showed:

  • A planning channel to share documents
  • Using chat for messaging and key for them: inline message translation
  • Co-editing documents and having conversations in the same context
  • Starting an online meeting and bring those docs and conversations with you
  • Recording the meeting for colleagues who weren’t able to meet on the fly

More about their Teams journey can be found here.

Turns out, the folks that make Oreos are big Yammer users

Russell Dyer, the VP of Global Communications at Mondelez International, the makers of Oreos, Cadbury and many other foods I can’t seem to avoid, had the line of the day about Yammer. He was describing, that part of their competitive advantage was their diverse, geographic footprint. Good, but presents challenges. With a base this diverse and wide, there is an increase of virtual relationships of all types that develop, virtual reporting lines, teams, etc. Yammer helps with this challenge: “Yammer shrinks our world and enables those human conversations on a level that no other tool provides.”

russell

He went on to say that, “There is nothing more powerful than arming a colleague with a tool with which, they can tell their own story.”

Dyer gave a Yammer use case that will resonate with anyone in retail. Their sales folks are rarely in offices and often find themselves in stores or with suppliers. They found Yammer really helpful in sharing photos of displays. This sharing has led to new conversations and has started dialogues that didn’t happen previously.

One more takeaway

There was much more in the one hour event than I have here, so I urge you to go watch the whole thing, especially the interview with Chief People Officer Kathleen Hogan of Microsoft. She described the cultural changes that have been occurring at Microsoft. In short, her messages were: focus on a growth mindset, be customer obsessed, and be diverse and inclusive. If you want to know more, here is a link to an article Hogan wrote  on cultural change.

I am always interested in hearing about how organizations are using Yammer and Microsoft Teams. If you have an experience you’d like to share, by all means, comment below.

 

Using the Command Line in Microsoft Teams

“Once you know what you are doing, productivity becomes your one true competitive advantage.” David Allen, the Getting Things Done guy said that. For our purposes, I am going to assume you know what you want to get done. My purpose here is to talk about productivity shortcuts coming out of the Microsoft Teams team that I find particularly useful. In my last blog, I wrote about five favorite Teams tips. Today, I’ll focus on the command line, that open box at the top of the Teams UI.

Slash and At ( aka / and @ )

There are currently seventeen slash commands. I am not sure that is their official name but to invoke them you type a “/”. According to the documentation, there are two such “commands” – the slash and the “@” command so a distinction is required.

commands

Let’s get right to my five favorite slash commands and how they will help your daily Teams productivity.

/activity

When I am trying to find something one of my colleagues posted, I can often recall who posted, I just can’t remember where. That is the scenario this handy command covers. I type in /activity in the command line and the name of my team member and Teams will list me their recent activity, including where, what and when they posted.

/call

Yes, Microsoft Teams has speed dial. It is the /call command. Try it. type /call then the name of your teammate and hit return. You’ll start ringing them immediately. Faster than you can say “butt dial” you’ll be connected. This is a serious power tool.

/saved

You know that moment where you need to just dog ear the corner of a book so you can pick it back up later? Teams can do that for you with the bookmark feature. To retrieve those bookmarks, invoke the /saved command. It lists your bookmarks lickety-split and provides navigation back to those posts in context.

/files

Similar to my scenario for using the activity slash command, I can usually recall a file that I worked on recently, I just can’t remember where (again). Hitting /files returns me a list of recent files that I can choose from and dive back in.

/org

When you need to find someone, try /org. Type it in and then start typing the name of the person you’re looking for. This slash command has the comfort of the old company phone book, but faster and with the person’s place in the organization in an easily navigable form.

Keep in mind…

There are a dozen more slash commands. You can get to the command line quickly by using the keyboard shortcut, “alt-k“. These commands are desktop and web features and not yet available in the mobile app. The Teams team is very open to ideas, so if you have a thought for a command, drop them a note.

I’d be interested in how you use the command line. Please leave a comment or send me a note with your ideas. Thanks!

Five Tips for Using Microsoft Teams

I work for a software company and we took the plunge with Microsoft Teams as an experiment to better understand what the platform had to offer (we create reporting and analytics solutions). Since that day, some nine months ago, we have settled in as daily users, leveraging Teams as our primary comms and collab tool.

Here are five quick tips for getting more out of Teams. This is by no means a “Top 5” but rather five tips that have helped shape our adoption and ongoing engagement.

Learn One Keyboard Shortcut a Week

Keyboard shortcuts can be hard to learn, but learning a few as you go, can pay big dividends. Do you have a weekly team meeting? Set aside 10 minutes before or after to learn a new one. Start with Alt-H. This gem gets you help and not your Dad’s WordPerfect manual kind of help. You are now a click away from starting a chat with T-Bot, perusing online help, release notes, an FAQ and my favorite, videos. By the way, T-Bot can help you with “keyboard shortcut a week” goal, too.

tbot

Become a Headline Writer

One of our most quickly accepted best practices was agreeing to start new chats with a headline. This helps you identify what a thread is all about without having to go too far in the text. When I say write a headline, I really do mean, put yourself in the shoes of the reader. What would help someone get the gist of the conversation? Resist the temptation to be clever (save that for choosing memes).

headline

Spend Time on your Teams and Channel Naming Strategy

Some of us are secret taxonomists. We love curating content and we KNOW our way is the best. Unfortunately, the Lone Wolf approach can lead to confusion among your team. Sense-check your structure. Since my company creates software, we have a Product team and each of the channels within it, are specific products. This way, the team knows exactly where to post to maximize the chance for a response.

Fine tune your notifications

Fine tune your notifications before you start and then every once in a while to ensure you are getting the pings you want and none you don’t. Super easy to do. Just click on your face in the upper right hand corner (as of this writing) and you’ll find Notifications under Settings.

Need to let the whole team in on something?

You can “at mention” the whole gang by typing @team within a channel. This is a powerful command so best to use sparingly. On the other hand, individual “at mentions” is the obvious way to help our team find chats aimed at them. That big white @ symbol on a red background that sits astride chats, is a nice visual clue as well.

at mentioned

I’d be interested to hear what you’ve found that works for your team. Drop me a note below!

(Blog notes: While Microsoft Teams is our front and center tool, we are equally big Yammer users. Our tyGraph Customer Network is Yammer-based. Gifs in this blog were made with Screentogif).