This isn’t nearly as bad as when I asked a roomful of lawyers the correct time but it certainly feels similar. When trying to understand the definition of “Active” or “Active User” for the purposes of the Office 365 Usage Reports, it can be a little confusing. So, I do what I always do when I am confused, I draw pictures.
These definitions apply to both the Office 365 Adoption Content Pack (O365 ACP) and the Activity Reports in the Admin Center. The information I pulled is pre-Ignite 2017 so I am anxious to see if definitions change soon.
There are a few things to be aware of. For example, in Exchange, there is no calendar information but I’ve heard that is coming. Also, when looking at the SharePoint numbers, be aware that when talking about the O365 ACP, the Active User metric shows users who did file activity with a SharePoint Team site or Group site. That is a little different than what is in Admin Center. This is another area I’d look for a change once the O365 ACP is updated.
I know blue ribbons from State Fairs don’t await my illustration but I am hoping to help you grok what active user means so that you can derive more value from the usage reports. I know when we were creating our tyGraph Pulse product for O365 reporting, I was constantly referring back to the web page I referenced above. I urge you to visit the support.office.com page I reference if you want to see the source table.
If this helps you, by all means hit print and use it. All I ask is come back and check out my blog for updates. This is the first in a number of visuals I am putting together to help those who are equally wired like me visually.
I’d be interested to hear your comments about your journey with O365 Reporting. Drop me a note!